Shipping policy
SHIPPING POLICY
Shipping Policy
Every Diver Mon Art order is packed by hand in Tea Gardens, New South Wales, Australia, in plastic-free packaging. This page explains how long your order will take, what it will cost, and what happens if something goes wrong in transit.
Order processing
Orders are processed Monday to Friday, excluding Australian public holidays.
- Australian orders: dispatched within 1–3 business days of payment.
- International orders: dispatched within 1–5 business days of payment.
During sales, new releases and the December holiday period, processing may take slightly longer. You will receive a confirmation email with tracking details as soon as your parcel is handed to the carrier.
Delivery times and shipping costs
Shipping is calculated by parcel weight and destination. Your exact shipping cost is displayed at checkout before you pay, and all prices below are in Australian dollars (AUD) unless stated otherwise. Delivery times are estimates provided by our carriers and begin from the date of dispatch, not the date of order.
| Destination | Estimated delivery after dispatch | Shipping from |
|---|---|---|
| Australia | 5–10 business days | $10.95 AUD |
| New Zealand | 10–20 business days | $15.85 NZD |
| Asia & Pacific (incl. Japan, Singapore, Indonesia, Philippines, Thailand, Fiji, French Polynesia) | 10–20 business days | $19.36 AUD |
| United States & Canada | 10–20 business days | $21.68 AUD |
| United Kingdom & Europe | 10–20 business days | $27.50 AUD |
| Middle East, Africa & rest of world | 10–30 business days | $27.00 AUD |
If your country does not appear at checkout, we are unfortunately unable to ship there at this time. Please contact us and we will let you know if that changes.
Delays outside our control
Once a parcel leaves us it is in the hands of Australia Post and the destination country's postal service. International transit times can extend beyond the estimates above due to customs inspections, carrier backlogs, weather events and local sorting delays. These delays are outside our control and are not grounds for a refund of shipping charges.
- United States: please allow additional time. Customs processing is currently causing extended delays on some US-bound parcels.
- Italy: ongoing technical problems reported by Poste Italiane are causing extreme delays, in some cases 60 days or more. Please order with this in mind.
Customs duties, taxes and import fees
Orders shipped outside Australia may attract import duties, taxes, GST/VAT or customs handling fees on arrival. These charges are set by your local government, are not included in the price you pay us, and are the responsibility of the recipient. Diver Mon Art has no way to calculate or control them in advance.
If a parcel is refused or abandoned at customs and returned to us, we will refund the value of the goods once they are back in our hands, less the original shipping cost and any return charges we are billed.
Tracking your order
Every order is sent with tracking. Your tracking number is emailed to you at dispatch. Please note that international tracking can take several business days to begin updating, and some destination countries provide only limited scan events until the parcel reaches its final delivery depot.
Incorrect or incomplete addresses
Please check your shipping address carefully before completing checkout. Diver Mon Art is not responsible for parcels delivered to an incorrect address supplied by the customer. If you notice a mistake, contact us immediately at hello@divermonart.com — if your order has not yet been dispatched we will do our best to correct it.
If a parcel is returned to us as undeliverable, we will contact you. We can either refund the goods (less original shipping) or re-send the order once the cost of new postage has been paid.
Lost, delayed or damaged parcels
If your tracking has not updated for an extended period, or your parcel has not arrived within the estimated window, please get in touch so we can help.
- Australian orders: contact us if your order has not arrived within 15 business days of dispatch.
- International orders: contact us if your order has not arrived within 40 business days of dispatch.
We will lodge an enquiry with the carrier on your behalf. Carriers generally require an investigation period before a parcel is declared lost. Once a parcel is confirmed lost in transit, we will send a replacement or issue a full refund, including shipping.
If your order arrives damaged, please email us within 30 days of delivery with your order number and clear photographs of the item and the packaging. See our Refund & Returns Policy for how damaged and faulty items are resolved.
Packaging
All Diver Mon Art orders are shipped plastic-free. Our satchels, mailers and internal packaging are recyclable or compostable, in keeping with our commitment to reducing plastic in the ocean.
Contact us
Questions about shipping? We are happy to help.
Diver Mon Art
Email: hello@divermonart.com
Website: www.divermonart.com/pages/contact
Location: Tea Gardens, New South Wales, Australia
We aim to respond to all enquiries within 1–2 business days.
