REFUND & RETURNS POLICY

Refund & Returns Policy

We want you to be happy with your Diver Mon Art order. If something is not right, this page explains exactly what you are entitled to, how to arrange a return, and how long a refund takes. If anything is unclear, email us at hello@divermonart.com and we will help.

Summary

• Return window: 30 days from the date you receive your order.
• Condition: unused, unworn and in original condition with all tags and packaging.
• Return shipping: paid by the customer for change-of-mind returns; paid by Diver Mon Art for faulty, damaged or incorrect items.
• Restocking fee: none. We do not charge a restocking fee.
• Refund method: refunded to the original payment method.
• Refund processing: within 3 business days of your return arriving with us.

1. Change-of-mind returns

You may return an item for a refund within 30 days of delivery if you change your mind, ordered the wrong size, or simply do not want it.

To be accepted, the item must be:

• unused, unworn and free from marks, odours, sand, salt water and pet hair;
• in its original condition with all tags attached; and
• returned in or with its original packaging.

For change-of-mind returns, the customer pays the cost of return postage and the original shipping charge is not refunded. We strongly recommend using a tracked service, as we cannot process a refund for a return we do not receive.

2. Faulty, damaged or incorrect items

If your item arrives faulty, damaged in transit, or is not what you ordered, contact us within 30 days of deliverywith your order number and clear photographs of the issue.

Once we confirm the fault we will, at your choice, send a replacement or issue a full refund including your original shipping cost. Diver Mon Art covers the cost of return postage for faulty, damaged or incorrect items, and in many cases we will not require the item to be sent back at all.

3. Exchanges

The fastest way to exchange an item is to return the original for a refund under section 1 and place a new order for the item you want, so you do not miss out on stock. If you would prefer a direct exchange, contact us first — exchanges are subject to availability, the customer pays return postage, and a new shipping charge applies for the replacement item to be sent out.

4. Items that cannot be returned for change of mind

For hygiene and safety reasons, the following cannot be returned or exchanged if you simply change your mind:

• Worn dive socks, rash guards and UV gaiters. These items are worn against the skin. If they are unworn, unwashed and still have their tags attached, they can be returned as normal.
• Sale, clearance, seconds and discounted items. These are sold as final sale.
• Gift cards.

These exclusions apply to change-of-mind returns only. They do not limit your rights if an item is faulty, damaged, unsafe or significantly different from its description — those rights apply to every product we sell, including sale items.

5. How to start a return

1. Email hello@divermonart.com or use our contact page within 30 days of delivery.
2. Include your order number, the item(s) you wish to return, the reason for the return, and photographs if the item is faulty or damaged.
3. We will reply within 1–2 business days with return authorisation and the return postal address.
4. Post the item back using a tracked service and send us the tracking number.

Please do not send an item back before contacting us. Unauthorised returns may be delayed or refused.

6. Refunds

Once your return arrives and has been inspected, we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 3 business days of the return arriving with us.

Depending on your bank or card issuer, it can take a further 3–10 business days for the funds to appear on your statement. Refunds are issued in Australian dollars; if you paid in another currency, the amount you receive may differ slightly due to exchange rate movement, which is outside our control.

We do not charge a restocking or handling fee on any return.

7. International returns

International customers may return items under the same 30-day terms. Return postage is paid by the customer for change-of-mind returns. Please mark the parcel clearly as "Returned Goods – No Commercial Value" on the customs declaration to avoid import charges. Any customs duties, taxes or handling fees you paid on the original delivery are set by your local government and cannot be refunded by us.

8. Cancelling an order

If you need to cancel or change an order, contact us as soon as possible. If your order has not yet been dispatched we will cancel it and refund you in full. Once an order has been dispatched it is treated as a return under the terms above.

9. Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

10. Contact us

Diver Mon Art
Email: hello@divermonart.com
Website: www.divermonart.com/pages/contact
Location: Tea Gardens, New South Wales, Australia

We aim to respond to all enquiries within 1–2 business days. A return postal address is provided with your return authorisation.

Contact Mon!